FotoXpress
·

FotoXpress Refund Policy

Last Updated: 22/02/2026

1. Overview

FotoXpress, operated by SPEEDEE SERVICES (003259883-U), is committed to customer satisfaction. This Refund Policy explains when refunds, reprints and cancellations are available for orders placed on https://fotoxpress.co.

This policy forms part of our Terms & Conditions. By placing an order you agree to be bound by it.

2. Document Photos (Visa, Passport, ID, Licence, Residency)

  • Document photo orders use a preview-first, pay-later model. You review the output image result before any payment is taken.
  • By completing payment you confirm that the previewed result is acceptable. Soft-copy delivery begins immediately, so refunds are not available after payment for change-of-mind reasons.
  • If the soft-copy file you receive differs from the file shown in your approved preview because of a system error on our side, we will redeliver the correct file or issue a full refund at our discretion.

3. Photo Prints

  • Defective prints — for example torn paper, printing artifacts not present in the source file, missing copies, or visibly poor colour calibration — are eligible for a free reprint or refund of the affected copies.
  • You must report defects within 7 calendar days of delivery and provide clear photos of the issue.
  • Quality issues caused by the source image you uploaded (blur, low resolution, exposure, cropping or colour) are not eligible for a refund.

4. AI Photo Enhancements

  • FotoFix enhancements are applied automatically after payment to the prints that need it. If a photo can't be improved, your original is printed as uploaded.
  • If an enhancement clearly failed (e.g. blank or corrupted output) we will re-run the job at no charge.

5. Cancellations

Paid orders cannot be cancelled because fulfillment (soft-copy delivery, printing, packing) begins immediately upon successful payment.

6. Shipping Fees

  • Shipping fees are non-refundable once your parcel has been dispatched to the courier.
  • If a parcel is returned to us because of an incorrect or incomplete address you provided, re-shipping costs are payable by you.
  • We are not responsible for courier delays caused by weather, public holidays, strikes or events outside our control.

7. How to Request a Refund or Reprint

  • Contact us via customer service chat window.
  • Include your order ID, a description of the issue, and (for print defects) clear photos showing the problem.
  • We aim to acknowledge requests within 1 business day.

8. Refund Processing

  • Approved refunds are returned to the original payment source (FPX bank account, e-wallet or card) used.
  • Refunds typically reach your account within 5 to 14 business days, depending on your bank or payment provider.
  • We do not refund to a different payment method or account.

9. Non-Refundable Items

  • Soft-copy files that have already been delivered to you.
  • Orders the customer approved during the preview step.
  • Print quality concerns reported more than 7 days after delivery.
  • Shipping fees once the parcel has been dispatched.

10. Contact us at:

WhatsApp at +60 17-431 0207.

or

SPEEDEE SERVICES (003259883-U)
02-09, Kompleks Sempilai, Jalan Sempilai,
13700 Seberang Jaya, Penang, Malaysia.